FAQ's - Customer Service

Yes we do in Cardiff Bay. The Unit is a workshop with a retail area. All craft workshops are held at this location and all our website products are available on-site. You are very welcome to browse and have a look around.

TirGlas, Willcox House - Unit 29, Dunleavy Drive, Cardiff, CF11 0BA.

Store location...

Yes we do on some products.

Complete our Become a Stockist ...

The best way to contact us is by email. Every page on the website has a link to our Contact Us Form. We aim to respond within 48 hours on 'Business Days'.

During the Checkout process and before payment, there is an option to input your discount code. After input and assuming the code is valid, the price will reflect the discounted price.

During the Checkout process and before payment, there is an option to input your Gift Card code. After input and assuming the code is valid, the price will reflect the discounted price.

• All parcels are sent with either Parcelforce or DPD couriers.
• All parcels are sent on a 'tracked and signed for' basis.
• As part of the order completion process, you will be sent a tracking link so that you can monitor the progress of your parcel to you.

• All parcels are sent with either Royal Mail or DPD couriers.
• All parcels over £100 are sent on a 'tracked and signed for' basis.
• Our standard postage is on a two day basis, for example Royal Mail Express48.
• Together with our processing of each order, the timescales in the UK from ordering to receiving your parcel should be about 5 to 7 days.

We can do next day delivery on some occasions at an extra charge. Please contact us by email for a quote.

Yes. During the Cart/Checkout process, you can add a gift message that we will pass on to the recipient of the parcel. You can send a parcel directly to the recipient by providing us with their shipping address. We will include a Packing Slip and not an invoice.

We offer payments with most credit and debit cards including Visa and Mastercard. We also offer PayPal and Klarna payments by instalments.

Yes we do. Shop Pay Instalments allows you to split your purchase into flexible payment options when you checkout with Shop Pay. You can choose to pay in 3 interest-free monthly payments or longer-term monthly payments with interest, depending on your order amount. Read more...

Yes you can.

• We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• We reserve the right to charge for any costs incurred (for example dry cleaning) by us to restore a Return to a saleable state.
• You are responsible for paying the shipping costs for returning your purchase. Please use a trackable shipping service with the product insured to its full value. Full Returns and Refunds Policy

Yes you can.

• We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.
• To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• You are responsible for paying the shipping costs for returning your purchase. Please use a trackable shipping service with the product insured to its full value. Full Returns and Refunds Policy